Supporter FAQs

We've tried to keep things simple but in case you have questions, hopefully we've answered them here...

• How do I join?
• What next?
• Save
• Save more!
• How do I check if my Campaign support is up to date?
• Where do I find my supporter number?
• Can I use the Real Bread Campaign logo?
• How do I update my contact details?
• Payment methods
• Payment by cheque
• Can I make a donation?
• How do I move up to a higher supporter level?
• Why did a supporter payment go from my account automatically?

• Cancelling automatic subscription payments

• Too many messages from The Real Baker-e?

• back issues of True Loaf

See also

• I need a reminder of my supporter number, please
• List of supporter benefits and levels
• Gift supporter package
• Supporter, member or friend?
• Who we are and what we do
• General bready FAQs

Please note that we process supporter applications once a week.

How do I join?

New supporters

To become a new Real Bread Campaign supporter, please:

1. Click on the starred link below - or paste it into the navigation bar of your Internet browser
2. Follow the instructions in the 'new members' section of the page

You then just need to follow the simple steps given on screen.

NB where you're asked 'where did you hear about us?' please note the name of the bakery, friend, magazine/newspaper or whatever/whoever pointed you our way. This helps us to know which ways of promoting our charity work best.

Existing supporters, and bakers with Real Bread Finder records

If you've supported us before or have a Real Bread Finder record, please:

1. Click on the starred link below (or paste it into the navigation bar of your Internet browser)
2. Enter your email address into the 'update code reminder' box
3. Find the update code in your email inbox*
4. Enter your email address and update code (rather than your 4 digit supporter number) into the relevant boxes under the 'existing users' heading

You then just need to follow the simple steps given on screen.

Here you'll be able to add your details, select the appropriate supporter level and then pay in a secure environment using a credit or debit card. See note below on cheque payments.

What next?

Once you have made payment, you'll receive two automatic emails pretty much straight away: one from PayPal to confirm payment and one from us confirming your supporter number.*

Please make sure you do the final click back to our website from PayPal or you won't receive the email from us that contains your number!

Once a week (usually Thusday or Friday), we go through the list of new supporters and send another email, which includes an invitation to join The Real Baker-e forum.

If you're a new supporter we'll also post a copy of True Loaf to you if you're in the UK or a link to the PDF download if you're overseas.

* If you don't, please check your email account's spam or junk folder, in case your service provider diverted the message. you can also check your number here.

Save

When starting or renewing your support, you'll also have the option to join our sister network London Food Link. If you do, you'll save 25% off the second network your join.

Save more!

To save a further 10% off whichever of the networks you join and so you don't have to remember to renew every year, please select payment by annual subscription.

How do I check if my Campaign support is up to date?

1. Go to our friends and supporters page.
2. Use the email address you provided when you joined and follow the instructions
3. Review the 'Sustain networks: your details' page and click 'continue'.
4. If your Campaign support is up to date, it will say so clearly on the next page: 'Sustain networks: your networks'.

If this doesn’t work, please drop us a line - realbread [at] sustainweb.org

Don’t worry – if you let your support lapse we’ll send you and email to remind you to renew.

Where can I find my supporter number?

The automatic email you receive from us when you complete the supporter application and payment process contains your four digit supporter number.

If you lose or forget this - easily done - you can check online here.

Can I use the Real Bread Campaign logo?

We LOVE people using our logos in the following two ways:

The 'Proud to support the Real Bread Campaign' badge
This is for Campaign supporters to use on blogs, websites and printed ephemera: y'know, leaflets and that. Supporters can download the badge here

The Real Bread Loaf Mark
Want to give your customers an at a glance assurance that a loaf you bake is what the Campaign calls Real Bread? Read all about this scheme here.

To avoid confusion, we ONLY allow our regular logo (the one at the top left of this page) to be used for editorial features about the Campaign, not on websites to promote bakeries, blogs, bread bags, posters or anything else that might be mistaken as a sign of endorsement by the Campaign.

How do I update my contact details?

If you change your email or postal address, please let us know so that we can stay in touch.

1. Go to our friends and supporters page.
2. Use the email address you provided when you joined and follow the instructions
3. On the 'Sustain networks: your details' page and click the 'click here to update your contact details' link.
4. Make any changes necessary.
5. Click the 'save' button.

Payment methods

We accept payment in three ways:

By online subscription

This is the way that the majority of our supporters pay.

You simply set up the automatic payment with a debit/credit card online and your subscription goes out automatically on the same day each year.

As a thank you for making things easier for us we give you a 10% discount each year on the standard supporter rate.

We use PayPal as the provider of this secure payment service. If you don't have a PayPal account, you can simply set one up during the application process.

By online annual payment

Don't want a PayPal account or would simlply prefer to decide about your support a year at a time? You can simply pay online with your credit or debit card online via PayPal's secure payment system.

Please note the 10% discount doesn't apply.

By cheque

To pay by cheque drawn on a UK bank, simply follow the standard registration process to set up or update your supporter record, then follow the instructions for cheque payments. 

Please note the 10% discount doesn't apply.

Please also see the note below.

Other payment methods

Sorry but we don't have the facilities to accept payment over the phone, by BACS, bank transfer, account, cash, bartering loaves or anything else.

Payment by cheque

As a small charity, we prefer to receive payment online by credit or debit card as it saves us a lot of administration. Frankly, the less time we spend faffing with paperwork, the more time we can devote to the fight for Real Bread.

However, if you would prefer to pay by cheque (made payable to Sustain), we would be happy to accept it. Please follow one of the starred links and follow the instructions.

Please note the 10% discount doesn't apply to payments by cheque.

Can I make donation?

• Feel that even £22.50 each year is a bit much for you but still want to help our charity?
• Support us already but feeling flush this month and want to chip in a bit more?
• Loving our work and want to slip us some serious dough?

If your answer to any of these is 'yes', then we'd love you to make a one off doughation.

How do I move up to a higher supporter level?

So, you’d like to increase your support for the Campaign’s work? Fantastic, thank you!

We have four levels. To upgrade for the remainder of the 12 months for which you have paid already:

• Drop us a line: realbread [at] sustainweb.org
• We’ll then calculate the difference, which you'll then be able to donate online or by cheque

Then when your support next comes up for renewal:

• If you pay by card or cheque, simply pick a higher level
• If you set up automatic subscription payments, sadly PayPal doesn't make it as easy as it should be...

You'll need to cancel those automatic payments, then set them up again at a higher level when it's time to renew.

And, of course, if you want to chip a bit more into the kitty at any point, you can always make a doughnation.

Why did a supporter payment go from my account automatically?

When you begin or renew your support, we give you the choice of:
 

• paying by card or cheque to support us for just one year at the standard rate, or
• setting up a PayPal subscription to pay at the discounted rate automatically each year

PayPal can ONLY send us money from your account automatically if you choose to set this up. 

PayPal does not (and indeed cannot) take any payment from you to pass onto us without your permission.

Communication

If you choose the automatic payment option, we take great care to make clear before and during the process that we will be collecting payments from you each year.

The process includes you clicking to confirm that you understand and accept the conditions.

To allow you to note the details in you diary, we display this message on screen:

'Future payments: Sustain will collect £[amount] each year on [date]. You can cancel your subscription instantly using PayPal, or by contacting Sustain.'

When you make your first and all subsequent supporter payments, you will receive a receipt from PayPal. We follow this up with an email to confirm that we have received it and to say thank you.

Cancelling automatic payments

If you decide to cancel your automatic annual subscription payments, we respect your decision and thank you for your support.

To end the subscription, which will stop any future payments being made to us automatically:

• Go to the PayPal website and login to your account
• Click on 'Profile'
• Click on 'My Money'
• Look for 'My Preapproved Payments'
• Next to 'Manage the automatic payments, subscriptions, and instalment plan payments I send to merchants' click on 'Update'
• From the list of all active and cancelled billing agreements and subscriptions, choose the  automatic subscription payments to Sustain for Real Bread Campaign membership and click 'cancel'
• You will be asked to confirm that you want to cancel, so click 'yes'

Too many messages from The Real Baker-e?

If you'd prefer to receive just one email a day from the forum, rather than one for every message your fellow members post:

• Log into the forum at Yahoo! Groups
• Click on membership
• From the dropdown menu select 'edit membership'
• Under 'my membership' click the editing pencil next to 'Subscription'
• Click on 'Daily digest'
• Click 'save'

This also gives you the option to not receive any emails at all, though then you run the risk of missing out on stuff like the lightning competitions we post there from time to time...

Back issues of True Loaf

Supporters can download PDF versions of past issues here.

In order to keep waste and costs to a minimum, we have a very tight print run for the magazine and so don't have hard copies of back issues.